We always aim customer satisfaction and the best online shopping experience. If you have any concerns, don't hesitate to reach out to us on any of our social media platforms.

We only accept returns of unused items, or by reason of

• manufacturing default

• wrong item received

• incomplete or missing parts/item
   

If you wish to return an item, please note that the goods must be accompanied by the Order Number provided on the Checkout page and email. 

Return/Refund Coverage: 7 days from date delivered
 

We can only refund items that have been unused in a re-saleable condition within 7 days of receipt of goods, for example:

• the original instruction brochure is still inside;

• the item is in its original packaging; and

• the item is unused and as received

Please contact our customer service team or send us an email at info.cuppinginitiative@gmail.com to advise of a product return or refund request provided with your Order Number. A return must be requested within seven days of receiving your order.

The customer bears the cost of return for all returns due to change of mind.