FAQ

Care - KeepCup Cork


The cork band is a natural biodegradable product made from waste product of wine cork manufacture. The cork may stain, and we encourage you to view this as a natural patina to the product. Do not microwave KeepCup Brew Cork Edition, it will accelerate the deterioration of the cork band by drying it out. For longevity, we advise customers to hand wash only and to never remove the cork band, over time it will form a tight bond to the tumbler. For best results, leave the KeepCup Brew Cork Edition to dry prior to its next use.
Our cork bands are a natural product and should be treated with care, especially when fitting it to your glass. Over time, the cork band will form a tight bond with the glass.




Care - KeepCup LongPlay


LongPlay is designed to increase the usability of KeepCup Brew. The LongPlay band and a booster can be retro fitted to 12/16oz sizes increasing durability, retaining heat and protecting touch.

LongPlay will be warm to touch when filled with hot liquid. If hot, moisture may be trapped between the walls or booster not fitted correctly. Disassemble and clean to reduce heat transfer.
For best thermal results, heat glass with hot water before filling. For everyday use, clean with a quick rinse. Once a week take it fully apart to remove moisture between the twin walls. Allow to dry complete before assembly. KeepCup LongPlay is designed to be taken apart for cleaning.
Scuffing/scratching will occur over time.
Do not microwave.

Watch KeepCup LongPlay and Booster assembly instructions




How do I clean my original/brew KeepCup?


Make sure you remove the lid and wash your cup and lid well after each use.
The KeepCup Original can be placed on the top shelf of the dishwasher, make sure you remove the lid prior.
There is no need to remove the band from your cup or plug from your lid Be gentle with your KeepCup, we don’t suggest using abrasive materials when cleaning. Allow to dry completely before re-assembly.
The lid pops directly on and off, make sure you use the tab on the lid to lift off and click back on.
If staining occurs, applying a paste of baking soda and water then rinsing thoroughly can help reduce discolouration.




Can my KeepCup go in the microwave?


The glass, silicone band and polypropylene plastic cups (pp No.5) can go in the microwave and be heated to 100 °C / 212 °F.
These components should not be placed in the microwave, because they may be damaged if heated over 100 °C / 212 °F:
- Lid & plug - Clear plastic cup - LongPlay Band & Clear Plastics Booster - Cork Band
Caution:
Rapid temperature change or heating over 100 °C / 212 °F may cause the glass cup to shatter. You cannot heat liquids in the microwave above boiling point, or put a cold cup in boiling water or microwave.




Care - KeepCup Original Clear Edition


Our new KeepCup Clear Edition is made from Tritan – a resilient, clear, BPA and BPS free plastic.
Rinse well after every use and hand wash with mild soap to prevent clouding or staining There is no need to remove the band from your cup or plug from your lid for everyday cleaning
Please take care that you are:
- Being gentle with your KeepCup, we don’t suggest using abrasive materials or cloths when cleaning. - Using the top rack of the dishwasher only for your Lid and Plug - Handwashing your Clear Tritan Cup to maintain clarity - Allowing your KeepCup and components to dry completely before re-assembly. - Avoiding contact with oils (including Suncreen and Moisturisers) The KeepCup Clear Edition lid comes directly on and off, use the tab on the lid to lift off and click back on. When not in use, we recommend storing your KeepCup with the lid off. For best results in maintaining clarity, do not use your KeepCup Original Clear Edition with speciality lattes (such as turmeric) or lemon/citrus based beverages. If staining occurs, applying a paste of baking soda and water then rinsing thoroughly to help reduce discolouration.




Can KeepCups be recycled?


Cup, lid and plug
At the end of their life, the cup, lid and plug can be recycled in the same way as you would recycle other plastics, through your household recycling system. Cork band
Our KeepCup Brew Corks have a natural cork band, made of recycled cork, which can be composted at the end of its life. Silicone band
Until late 2017, all old silicone bands, soft plastics and defective plastic parts were collected from KeepCup HQ by a commercial recycler.
It is estimated that until January 2017 up to 70% of the worlds “plastic” recycling was shipped to China. China is taking action to improve environment and air quality and no longer accepts foreign rubbish. This presents an enormous issue and an opportunity for industry all over the world to improve and create infrastructure to reduce and reuse. In the meantime there is no recycle option available for our silicone bands in the US, UK or Australia.
We are currently disposing of silicone bands in general waste, but are on the lookout for an alternative. More local manufacturing would help close the loop on waste items by creating a use stream for component waste.




Material Choice


Material choice – plastic
We choose to work with plastic because: - it's fully recyclable – stable and widely recycled globally - it's stackable - reducing freight requirements and carbon footprint - it's fit for purpose – heat resistant, lightweight, unbreakable - it provides low embodied energy manufacturing capabilities - it's independently tested to ensure it is BPA and BPS free
While there are alternative materials on the market, such as PLA (plant based) plastics, that are now used extensively as ‘biodegradable’, ‘compostable’ or ‘recyclable’ alternatives to typical polymers, the specialised recycling services required are not always available to consumers.
Consequently, PLA plastics, which may state they are recyclable, often do not have a recovery pathway.
Is it recycled?
Due to worldwide food safety regulations inc.EU 10/2011, FDA CFTTitle 21 and the Japan Food Sanitation Law, the use of recycled plastic for multiple use items is not currently recommended for food-contact articles.
This is mainly due to the threat of contaminates from non-food safe chemicals throughout the recycling process. To ensure the safety of our consumers, long product life, and safety for use with hot beverages, KeepCup Original are created from polypropylene.
Material choice – glass
- We use tempered soda lime glass. The glass has been heated treated so that it is shock resistant, and when well tempered, will not break in shards. While we have done our best to ensure the glass is robust and fit for purpose, it is glass, so it is breakable.
- Be cautious when washing, removing from the microwave, or placing in the fridge - rapid change between hot and cold temperatures can cause the glass to shatter. Also note that dropping the glass, even a short distance, may cause it to break depending on the angle and usage history
- Independently tested to ensure they are lead and cadmium free - We estimate KeepCup Brew has a break even with disposable cups as low as 15 uses, including manufacturing and washing, compared to a disposable cup.
Material choice - cork
- Sustainably harvested from living cork oak forests in Portugal - Recycled – it is a byproduct manufactured from recycled waste material from the wine industry - Fit for purpose - light, antibacterial, superior thermal qualities - Biodegradable – sustainable disposal




Are KeepCups bisphenol A (BPA) and bisphenol S (BPS) free? What kind of plastic do you use?


The KeepCup and all its components are BPA and BPS free! The cup itself and the lid are made from polypropylene, the plug is a LDPE, the booster is made from a tritan a copolymer polyester, the thermal band is made from silicone.
We researched our plastics with care. Polypropylene #5 is the safe food grade plastic. Bisphenol A (BPA) is contained in polycarbonate (plastic #7). The other plastic to avoid as reusable is #2 PET.
The numbers relate to the chemical compounds used to manufacture the plastic and must be displayed. #7 is a catch all for all unclassified plastics.




Care - KeepCup Brew glass


Temperature tolerance

We use blown, heat resistent tempered glass.

Maximum temperature differential 100C/212F.

Take care when using a microwave as heating beyond recommended temperature (above boiling point) will adversely affect the tempering and may cause the glass to shatter.

Sudden temperature changes may break or shatter the glass:

Do not pour in cold liquid when cup is hot, or conversely boiling liquid when the cup is very cold.
Do not place cup in a wet sink or on a wet cloth when hot
Do not wash with abrasive cleaners or steel wool
Boiling Water
Yes, but please note the temperature tolerance recommendations above. Always keep the plug vent open when carrying boiling liquid to prevent steam build up. For best results, rinse in boiling water prior to filling.
Fitment with lid.

When placing the lid onto the tumbler you want to hear a distinct "click", letting you know the lid is been securely fastened. The glass differs in ovality and circumference, similarly colour and ambient temperature changes can cause subtle changes in the lid diameter. As a consequence each KeepCup Brew is hand fitted with its lid to ensure perfect fit. To care for the product always use the matching lid.

If cleaning in a dishwasher, allow the lid to cool completely before fitting. If the lid becomes mishapen in the dishwasher, wash again unimpeded and the place on the cup while warm. It should return to shape.




Care - KeepCup Original


There is no need to remove the band from your cup or plug from your lid for everyday cleaning. Please take care that you are:
Being gentle with your KeepCup, we don’t suggest using abrasive materials when cleaning. Allow to dry completely before re-assembly.
The lid pops directly on and off, use the tab on the lid to lift off and click back on.
If staining occurs, applying a paste of baking soda and water then rinsing thoroughly can help reduce discolouration.




But its plastic, shouldn't plastic be avoided?


Disposable paper cups are made from plastic. The paper is coated in a polyethyene lining to make it waterproof and the plastic lid is made from polystyrene. There is enough plastic in 20 disposable cups and lids to make one Keepcup, so if you use a KeepCup for a year instead of disposables, you will have saved 3kg of plastic
As the plastic is bonded to the paper, disposable cups compromise paper recycling when placed in paper recycling facilities. Unless commercially composted in a separate waste stream, almost all disposable cups end up incinerated or in landfill.
Half the plastic used in the world today is used in single use items. The issues around renewable and non-renewable resources are very complex, but the sustainability hierarchy is incontrovertible – reduce, reuse, recycle – recycling is the last resort. It is less about material than it is about volume.
Plant based plastics seem like great options because the material is renewable, however they do not provide a premium drinking experience and do not last very long.
As a business, we are committed to a responsible supply chain. We ship in components, we assemble locally and have moved some of our manufacturing to the UK as part of our commitment to the best environmental outcomes. We are watching the plastics space carefully, in the meantime we continue to choose polypropylene as it is the most widely recycled plastic in the world. Vegetable based plastics are not without sourcing issues and they are too unstable for the quality of product we wish to produce.
But all this amounts to nothing, if the reusable you choose, sits dusty in the cupboard, or splits after three uses. Our belief at KeepCup is that the best reusable is the one you use, and whilst sustainable supply and manufacture are critical, quality and enjoyment play a role in adopting new behaviours. Usability is about much more than material, it is about a quality drinking experience.
The best reusable is the one you use.




Help, I can’t remove the booster


Moisture between the two walls could create a vacuum making the booster difficult to remove.
Pull the silicone band up to release the vacuum. This will enable you to remove and clean the tritan booster.




Help! My KeepCup smells


All our products come straight off a production line and should be washed thoroughly before use. There can be a plastic smell when the parts have been sealed for a long period, and dependent on the ambient temperature when packed.
Be assured all products are compliant with worldwide global food safe regulations, BPA free and has been independently lab tested by KeepCup.
Cool water and bicarb soda is the best way to wash plastic, with a bit of lemon juice if you are inclined.

Please take the lid only and do one of the following:
- Create a paste of bicarb soda and cool water, cover the inner seal completely and in and around sipper hole with paste. Sit it on a dish in sunlight for 24 hours to dry out, or overnight. Rinse and wash thoroughly by hand, or run through the dishwasher.
- Place lid on dish and fill it completely with salt. Let it stand in sunlight for 24hours or overnight. Rinse and wash thoroughly by hand, or run through the dishwasher.
Either of these methods ought to permanently remove the odour. We apologise for the inconvenience but encourage you to give these methods a go.
Please contact KeepCup Australia customer service if you remain unsatisfied.




How to use a KeepCup


KeepCups are designed to replace disposable cups in form and function. They are easy to use and easy to clean.

Thermal - but not a thermos.

Splashproof - but not leakproof. Store upright and securely after use.
The plug lifts and swivels 90 degrees to open the breather vent and drinking hole. It lifts and swivels again to close.
Remove the plug only for cleaning.Before using for the first time, you should wash the cup, lid, plug and band.
Hand over your KeepCup at your local cafe. Keep the lid.
The barista makes you a great coffee and hands it back to you in your KeepCup.
Put the lid on and you are on your way – light of step and glad of heart.
Drink. Wash. Drink. Wash. Drink. Wash. Drink. Wash.




How to order?


If stocks are available: 1. Go to Shop 2. Click the item you want to purchase 3. Add to cart 4. Follow instructions For bulk order inquiries or customized bulk items, please email us directly at info.cuppinginitiative@gmail.com




What are your payment options?


In SHOP, after Add to Cart and details have been placed, click CHECKOUT OPTION 1: OFFLINE PAYMENT 1. Bank Deposit Send us copy of deposit slip as soon as payment has been made. 2. Online Bank Transfer Send us screenshot of bank transfer as soon as payment has been made. Bank: BDO
Account Name: Jennifer Jao
Account Number: 002-150-138-855

Bank: BPI
Name: Jennifer Jao
Account Number: 3945-8043-85 Email Add: info.cuppinginitiative@gmail.com OPTION 2: PAYPAL PAYMENT Pay with PayPal When you hit "Buy Now" you will be redirected to PayPal where you can complete your purchase securely. PayPal Account of Cupping Initiative: payments.cuppinginitiative@gmail.com OPTION 3: DEBIT CARD OR CREDIT CARD PAYMENT In SHOP, after Add to Cart and details have been placed, click CHECKOUT WITH PAYPAL No need to create an account with PayPal. Simply follow instructions, input Debit/Credit Card details and you're done.




What are your delivery methods:


1. Metro Manila shipment takes 1-5 business days. Rate: P80 2. Provincial shipment takes 3-7 business days. Rate: P180 We will ship item one banking day after we receive and verify your payment. We use third party couriers to facilitate shipments. Please provide complete shipment details to facilitate smooth transaction. For failed delivery attempts due to unavailability of receiver despite agreed shipment schedule, additional shipping cost incurred will be shouldred by the customer.
3. We can also arrange Lalamove/Grab





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